Privacy Policy

This Privacy Statement describes how Cloud Collect (collectively, “Cloud Collect” or “we” or “us”) collects, uses,
and shares information through the Cloud Collect websites, which include but are not limited to (each a “Site”), and the Cloud Collect services, products, software and software
applications made available by us for use on or through computers and mobile devices (collectively, the “Offerings”
under this Privacy Statement). Please remember that your use of our Sites and Offerings is at all times subject to
the applicable Terms and Conditions that incorporate this Privacy Statement.


“Personal Information” is information that identifies you as an individual or relates to an identifiable individual.
We collect information through the Sites and Offerings such as:

  • Name
  • Site user name
  • Postal address
  • Telephone number
  • Email address
  • Profile picture
  • Social media account ID
  • IP Address
  • Your designated account settings

We collect and process these types of Personal Information to provide our services to you and as legally required. If
you do not provide the information that we request, we may not be able to provide you with the full experiences of
this Site and our Offerings, or may be prevented from complying with the applicable legal obligations.

Collection of Personal Information

We collect Personal Information in a variety of ways, including:

  • Through the Site and Offerings.
    • We collect Personal Information through our Sites, e.g., when you register for an account, respond to
      forms, surveys, sweepstakes, contests or applications), and through the use of various Offerings or
      participation in programs or services.
  • Through Information You Provide.
    • We may collect personal contact information (such as your name, email address, and telephone number)
      when you contact customer service, sign up for or purchase our Offerings.
    • We may also collect Personal Information in connection with the return of products, warranty and
      product/consumer registration.
  • From Other Sources.
    • We receive your Personal Information from other sources, such as publicly available databases and joint marketing
      partners, when they share the information with us. We may allow you to share information with third party social media
      sites, or use social media sites or other sites to create or connect to your account. Those social media sites may give
      us access to certain Personal Information stored by them from your interaction with the online services (e.g. content
      viewed and information about the advertisements within the content you have been shown or may have clicked on, etc.).
      You may control the Personal Information you allow us to have access to through the privacy settings on that third party
      site and the permissions you give us when you grant us access.

Please be aware if you disclose any Personal Information relating to other people to us or to our service providers in
connection with the Site or Offerings, you represent that you have the permission to do so and to permit us to use the
information in accordance with this Privacy Statement.

Use of Personal Information

We use Personal Information:

  • To provide the functionality of the Site and our Offerings and to fulfill your requests.
    • To respond to your inquiries, fulfill your requests and provide you with related support.
    • To send administrative information to you, such as changes to our terms, conditions and policies.
    • To determine the appropriate language for your experience.
  • We engage in these activities to manage our contractual relationship with you and/or to comply with a legal obligation.
  • To provide you with marketing materials and to personalize your experience on the Site and our Offerings.

    • To send marketing communications that we believe may be of interest with your consent.
    • To personalize your experience by presenting products and offers tailored to you, and to facilitate social sharing
  • We engage in these activities either with your consent or for our legitimate business interests.
  • To allow you to participate in sweepstakes and other promotions.

    • To allow you to participate in sweepstakes, contests and similar promotions and to administer these activities. Some of
      these activities have additional rules containing information about how we use and disclose your Personal Information.
  • We engage in these activities either with your consent or to manage our contractual relationship with you.
  • To accomplish our business purposes and analyze information.

    • To aggregate and/or anonymize Personal Information.
    • For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products,
      enhancing, improving or modifying our Site and Offerings, identifying usage trends, determining the effectiveness of our
      promotional campaigns and operating and expanding our business activities.
    • To use IP addresses for purposes such as calculating usage levels, diagnosing server problems and administering the Site
      and Offerings. We can also derive your approximate location from your IP address.
  • We engage in these activities either to manage our contractual relationship with you, to comply with a legal obligation
    and/or based on our legitimate business interests.

Disclosure of Personal Information

We disclose Personal Information:

  • To our affiliates including:
    • Cloud Collect
    • Seagate Cloud Systems, Inc. – Located in the United States
  • for the purposes described in this Privacy Statement.
  • To our third party service providers who provide services such as hardware repair and/or replacement, website hosting,
    data analysis, information technology and related infrastructure provision, customer service, email delivery, auditing
    and other services.
  • To third-party sponsors of sweepstakes, contests and similar promotions. We do not share Personal Information with
    unaffiliated third parties for those third parties’ own direct marketing purposes without your consent.

Personal information may be disclosed by you, through your profile on our Site or Offerings and other information or
content you may post or disclose through the Site or Offerings in a public forum, or through your social media account.

  • Please note that any information you post or disclose in areas such as a community forum will become public and
    available to other users and the general public.
  • When you connect your account with us to your social media account, you will share information with your friends
    associated with your social media account, with other users, and with your social media account provider. By doing so,
    you authorize us to facilitate this sharing of information, and you understand that the use of shared information will
    be governed by the social media provider’s privacy policy.

Other Uses and Disclosures

We also use and disclose your Personal Information as we believe to be necessary or appropriate:

  • To comply with applicable law and regulations.

    • This may include laws and regulations outside your country of residence.
  • To respond to requests from public and government authorities or to cooperate with law enforcement.

    • This may include authorities outside your country of residence.
  • For other legal reasons.

    • For example, to enforce our Terms of Service or other agreements with you; and
    • To protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.
  • In connection with a sale or business transaction.
    • We may use, disclose or transfer your information to a third party in the event of any reorganization, merger, sale,
      joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock
      (including in connection with any bankruptcy or similar proceedings). Such third parties may include, for example, an
      acquiring entity and its advisors.


“Other Information” is any information that does not reveal your specific identity or does not directly relate to an
identifiable individual.

  • Browser and device information
  • Information collected through cookies, pixel tags and other technologies
  • Information collected through use of our devices and other Offerings, such as our mobile applications
  • Demographic information and other information provided by you that does not reveal your specific identity
  • Information that has been aggregated in a manner that it no longer reveals your specific identity

If we are required to treat Other Information as Personal Information under applicable law, then we may use and disclose
it for the purposes for which we use and disclose Personal Information as detailed in this Policy.

Collection of Other Information

We and our service providers collect Other Information in a variety of ways, including:

  • Through your browser or device.
    • Certain information is collected by most browsers or automatically through your device, such as your Media Access
      Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device
      manufacturer and model, language, Internet browser type and version, and the name and version of the Site or Offering
      (such as the mobile application) you are using. We use this information to ensure that the Site and Offerings function
  • Through the use of our devices and other Offerings.

    • For some of our consumer drives, we may collect drive performance information and general, statistical information about
      how you use our drives. We only collect this information if you download software Offerings and agree to our Terms and
      Conditions, End User License Agreement, and this privacy statement. We may also collect aggregate metadata concerning
      your files. We will use this aggregate data to enhance our products and services, and to improve our general marketing
      efforts related to these Offerings. We may aggregate data to describe the use of this Site and/or our Offerings to our
      existing and/or potential business partners, sponsors, advertisers or other third parties, or in response to a
      government request.
  • Through Cloud-Based or Back-Up Data.

    • If you use a Seagate cloud-based or back-up service Offering, the information from your device and/or account that you
      choose to back-up may be sent to Seagate or Seagate service providers for the purposes of storing this information for
      you, and we may use this information in order to facilitate or improve the use, remote access and restoration of that
      data on your device through the Offerings provided. For more information on our specific Offerings with cloud-based
      features, please review our supplemental statements found under Product Offerings below.
  • Using cookies and similar technologies.

    • We collect information automatically through your browser or device, through your use of the Site and Offerings, using
      cookies and similar technologies. Please refer to our Cookie Statement for additional information about these practices.
  • Google Analytics.

    • We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the
      services and report on activities and trends. If you are a registered user of our Sites and/or Offerings, we may use
      this information, in combination with other information that you provide, to improve the services and other offerings of
      the program or website. This service may also collect information regarding the use of other websites, apps and online
      resources. You can learn about Google’s practices by going to and may exercise the
      opt-out provided by Google by downloading the Google Analytics opt-out browser add-on, available at
  • Google ReCaptcha.

    • We also use a Google-provided tool called “reCAPTCHA” which, on some form submissions, is intended to tell humans from
      robots to prevent abuse of those forms by spam bots. The reCAPTCHA tool may, in its algorithm, make use of cookies as
      well as other information like IP address, date, time, language, screen size and resolution, and mouse movements while
      on the page. The reCAPTCHA tool is subject to Google’s terms of use and privacy policy.
  • IP Address.

    • Your IP address is automatically assigned to your computer by your Internet Service Provider. An IP address may be
      identified and logged automatically in our server log files whenever a user accesses the Site(s) and/or Offerings, along
      with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done
      automatically by many websites, applications and other services. We use IP addresses for purposes such as calculating
      usage levels, diagnosing server problems and administering the Site(s) and Offerings. We may also derive your
      approximate location from your IP address.

Uses and Disclosures of Other Information

In some instances, we combine Other Information with Personal Information. If we do, we will treat the combined
information as Personal Information as long as it is combined.


Seagate advertises on pages within our Sites and Offerings and on other websites not affiliated with Seagate. We
contract with advertising service providers who serve advertising to you through the use of technologies, such as
cookies and other similar technologies.

Targeted Marketing

We use advertising service providers to help us determine which of our advertisements are most likely to be of interest
to you. These advertising service providers may use behavioral information, such as how you navigate our Sites or
Offerings, to provide relevant advertisements to you while you are using our Sites and/or Offerings.

We also contract with advertising companies to advertise our Offerings on websites not affiliated with Seagate. If you
click on one of our ads, you link to the third party website that offers the advertised account or Offerings. These ads
may contain cookies and other similar technologies that allow tracking of your response to our advertisements. These
technologies, along with information the advertising companies collect about your online use, are used to recognize you
across the devices you use, such as a mobile phone and a laptop.

If you would like more information about this practice, and to learn how to opt out of it in desktop and mobile browsers
on the particular device on which you are accessing this Privacy Statement, please visit
and In order for the opt-outs to work on your computer, your browser must be
set to accept cookies. If you delete cookies or access the Site or Offering from a different device, you will need to
opt-out again. You may download the AppChoices app at to opt out in mobile applications.
Please note that opting out of ad targeting does not opt you out from receiving general advertising.

Do Not Track

Our Offerings and Sites do not support “Do Not Track” requests at this time.


This Privacy Statement does not address, and we are not responsible for, the privacy, information or other practices of
any third parties, including any third party operating any website or service to which the Sites or Offerings link. The
inclusion of a link on the Sites or Offerings does not imply endorsement of the linked site or service by us or by our

In addition, we are not responsible for the information collection, use, disclosure, or security policies or practices
of any independent third party social media platform provider, app developer, app provider, operating system provider,
wireless service provider, device manufacturer, or other organization, including with respect to any Personal
Information you disclose to other organizations through or in connection with the Sites or Offerings, such as by using
third-party messaging services linked or integrated through the Sites or Offerings.


We have reasonable security measures in place to protect against the loss, misuse and alteration of the information
under our control. Please be advised, however, that while we strive to protect your information, we cannot guarantee or
warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft,
destruction, or inadvertent disclosure of your information. If you have reason to believe that your interaction with us
is no longer secure, please immediately notify us in accordance with the “Contact Us” section below.


Your choices regarding our use and disclosure of your Personal Information You may opt-out from:

  • Receiving electronic communications from us. If you no longer want to receive marketing-related emails from us, you may
    opt-out by either notifying us in accordance with the “Contact Us” section below or by clicking on the “Unsubscribe”
    link found in our marketing emails.


We will retain your Personal Information for as long as needed or permitted in light of the purpose(s) for which it was

The criteria used to determine our retention periods include: (i) the length of time we have an ongoing relationship
with you and provide the Site or Offerings to you (for example, for as long as you have an account with us or keep using
the Site or Offerings); (ii) whether there is a legal or business obligation to which we are subject (for example,
certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or
(iii) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of
limitations regulatory investigations, or other legal matters).


This Site and our Offerings are not directed toward individuals under the age of majority in the country in which they
reside. We do not knowingly collect Personal Information from individuals under 18.


We ask that you not send us, and you not disclose, any sensitive Personal Information (e.g., social security numbers,
information related to racial or ethnic origin, political opinions, religion or other beliefs (such as doctrinal or
philosophical beliefs), sexual behavior, health, disability, biometrics or genetic characteristics, criminal background,
personal financial account data, tracking trace data or geolocation data, data of minors under age of 14, or trade union
membership) or any other information which may affect you in the same manner as prescribed by applicable law) on or
through the Site or otherwise to us.


For additional information regarding specific Offerings, please select from the list below:

  • Cloud Collect Edge
  • Cloud Collect Bridge
  • Cloud Collect REV


We may update this Privacy Statement from time to time. If so, we will post our updated Privacy Statement on our Site
and/or Offerings along with a change notice on the Site and/or Offerings prior to a material change. Where applicable
and required by applicable law, we may ask for your consent to any change where your consent is needed. The “Last
Updated” legend at the bottom of this Privacy Statement indicates when this Privacy Statement was last revised. We
encourage you to review this Privacy Statement regularly for any changes. Any changes will become effective when we post
the revised Privacy Statement on the Site and/or Offerings, and your use of the Site and/or Offerings following these
changes means that you accept the revised Privacy Statement.